Around the clock, across channels, across categories
Our full-time support team can receive or place calls based on your workflow, communicate fluently in English and Filipino, understand each case clearly, and resolve customer concerns with care.
We manage customer emails and live chats, organize the information that matters, and escalate urgent issues quickly so your team stays informed.
We engage customers proactively across social channels, clarify misunderstandings, resolve disputes, and work to turn negative experiences into constructive brand interactions.
A lean, practical onboarding flow
We meet with your team, understand your overseas support goals, and align the scope of service before launch.
Once the cooperation framework is confirmed, we assign a dedicated project manager within two business days to move the work forward.
Our project manager helps recruit, shortlist, and confirm the final team, then runs role-specific training. Your own stakeholders can join the training for alignment.
After training and assessment, the approved local support team goes live to support your business. A full onboarding and evaluation cycle typically takes around four weeks.
Address: 2/F, Building C6, Zidong Creative Park, Zidong Road, Qixia District, Nanjing, Jiangsu, China
Email: gillxu@allseasbpo.com
Address: 7th floor, Kings Court Building, Chino Roces Ave., Makati City, Metro Manila, Philippines